Privacy and Cookie Policy

Who we are

Garden Route Concierge and Tours – A boutique travel tour operator based in George, Western Cape, South Africa

Owners: Carmen and Gary Bakker

Our website address is: https://gardenrouteconcierge.co.za

What personal data we collect and why we collect it

While using and browsing our website, you are trusting us with the information you may leave behind. We endeavour to protect your information to the utmost of our ability.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We collect and use your Personal Information we believe is necessary to improve our services, products and processes. By using the Site, you agree to the collection and use of information in accordance with this policy.

We NEVER sell or give your details to any third parties other than for the use of Garden Route Concierge & Tours and to the relevant service provider

When visitors leave comments and/or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

Information such as your name, contact information, email address that is completed in the contact form is saved on our secure server for back up purposes and perhaps any future marketing information as per communications paragraph.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You always have the choice of opting out of these mailings.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

www.gardenrouteconcierge.co.za uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of Garden Route Concierge & Tours, for example in relation to the distribution of traffic.

Analytics

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of gardenrouteconcierge.co.za, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

WordPress Stats (Automattic Inc.)

WordPress Stats is an analytics service provided by Automattic Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained until such time we deem it necessary to delete it.

What rights you have over your data

If you have left any comments and/or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of January 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.